Answering a phone is marketing – pure and
simple marketing. And everyone
markets. One day in a sales meeting I
called four businesses so my sales team could hear the differences in phone
personality. It was quite an experience.
So you’re not in sales? Do you have a cell phone? How is it answered?
Is there a smile to your voice?
Do you respond with a pleasant tone?
Is there an “I’m glad you called”?
Of course you get to choose how to answer
your phone. Just consider how you come
across, and if you are okay with that, then march on.
Class dismissed.
P Michael
Biggs
Offering Up-Moments
One Moment at a Time